Module 9:  Troubleshooting Your Network

• 9.1 – Troubleshooting Process

• 9.2 – Troubleshooting Issues

• 9.3 – Common Issues

• 9.4 – Troubleshooting and the Help Desk

• 9.5 – Chapter Summary

• 9.6 – Chapter Quiz

Reading/Review:

READ

• MODULE 9 ON LINE

Review the following Powerpoint: 

• Module 9 - Cisco PPT

Review

• Chapter Outline

Writing Assignments

DO Review

Labs Required

• 9.2.7 - Troubleshooting Using Network Utilities
• 9.3.3 - Troubleshooting Physical Connectivity

Take Module Quiz at end of reading