Module 2: Help Desk     

2.1       Help Desk Technicians

2.2       OSI Model

2.3       ISP Troubleshooting

2.4       Chapter Summary

2.5       Chapter Quiz

Reading/Review:

READ MODULE 1 ON LINE

Review the following Powerpoint: 

• Module 2 - Cisco PPT
• Watch video:  OSI Model
• Watch video:  DataLink (Layer 2)
• Watch video:  Network (Layer 3)
• Watch video:  Transport (Layer 4)

Review Chapter Outline

              OSI documentation from Mod 6 - Discovery I

Writing Assignments

• Do Review

Labs Required

• NONE

Take Module Quiz at end of reading